Future of Swedish retail: who will bite the dust?
It has not escaped anybody’s notice that Swedish retailers are currently struggling to ...
Let people help you to sell your product!
Customers tend to rely on other customers more than Customer Support staff who are paid ...
Förstå retailkunden före investering i ny teknik
Retailbranschens transformation från produktdriven till upplevelsecentrerad medför höga ...
Online communities are challenging traditional customer service – are you challenged or a challenger?
Are you sick of waiting in line for hours to get the answer to your question about a ...
How are Swedish retailers doing in India?
Retail is India is very interesting right now. The deregulation 1st Jan 2012 that started ...
3 fronter där du vill vinna slaget om konsumenten
Företag som har en affär mot slutkonsumenten måste jobba på tre fronter för att ...
Why Amazon is not in the Nordics
When I moved back from France to Sweden 4 years ago, I had witnessed 7 years of ...
Extraordinära kundupplevelser i detaljhandeln
Starka Communities, Retailtainment och Branschöverskridande samarbeten är några av de ...